Talking to Humans
Talking to Humans
Giff Constable
Ron Conway
Explains how to do the customer development interviews in a way that will get you the most accurate and actionable feedback. - Ron Conway
Andrew Ng
Teaches you how to develop empathy for users you want to serve by talking to them. - Andrew Ng
Fred Wilson
Explains how to do the customer development interviews in a way that will get you the most accurate and actionable feedback. - Fred Wilson
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3
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Talking to Humans

Talking to Humans

Giff Constable
By
Giff Constable
4.1
179
ratings on Goodreads

In "Talking to Humans," Giff Constable lays out a fundamental blueprint for the art and science of qualitative customer development, a critical process for innovators and startups aiming to hit the mark with their target audience. With an insightful foreword by Steve Blank, this concise guide demystifies the process of engaging in meaningful conversations with potential customers, turning abstract hypotheses into concrete insights. Through a series of practical strategies, Constable teaches readers how to design and conduct impactful customer interviews, ensuring that every question leads closer to the invaluable truth about their product's market fit and potential for success. Beyond merely gathering data, "Talking to Humans" empowers entrepreneurs and innovators to translate their learnings into actionable steps that refine their visions and strategies. Constable emphasizes the importance of empathy, listening, and the nuanced analysis of feedback, moving beyond surface-level interpretations to the deeper, often unspoken needs of the market. This book is an essential tool for anyone looking to validate, adjust, or entirely pivot their business idea based on a foundation of real-world insights, offering a clear path from initial concept to market-ready innovation.

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Released
2014
21 Sep
Length
75
Pages

3

recommendations

recommendation

Teaches you how to develop empathy for users you want to serve by talking to them. - Andrew Ng
Explains how to do the customer development interviews in a way that will get you the most accurate and actionable feedback. - Ron Conway
Explains how to do the customer development interviews in a way that will get you the most accurate and actionable feedback. - Fred Wilson
My target customer will be? The problem my customer wants to solve is? My customer’s need can be solved with? Why can’t my customer solve this today? The measurable outcome my customer wants to achieve is? My primary customer acquisition tactic will be? My earliest adopter will be? I will make money (revenue) by? My primary competition will be? I will beat my competitors primarily because of? My biggest risk to financial viability is? My biggest technical or engineering risk is? What assumptions do we have that, if proven wrong, would cause this business to fail?  (Tip: include market size in this list) You should be able to look at this list and spot
— Giff Constable, Talking to Humans

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